Return Policy

All Lissa Gail purchases are final.
All custom-designed jewelry, special orders, and items that have been altered or resized at a customer's request are final sale. No returns, exchanges, or refunds will be issued for these products. This policy is in effect because these items are individually made for each client and cannot be returned to our inventory. 

Our Promise
We take great pride in our craftsmanship. If there is a defect in the materials or an error was made on our part during manufacturing, we will work with you to find a resolution.  All design details are confirmed with you before production begins to ensure your satisfaction. We do accept repairs at any time to keep your piece(s) sparkling and new for a price that will be quoted at the time of request, and confirmed upon receipt of the piece. We offer a Jewelry Maintenance program where you can send your jewelry in for professional cleaning and maintenance as well.